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We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:
• Access to flexible working opportunities
• A relaxed, collaborative atmosphere
• Motivational, coach-style leadership
• Employee perks, including an enhanced holiday scheme and a birthday bonus
Job Description
We're looking for a Sales Administrator with a passion in technology and customer service to join our Sales team to help us continue to deliver an excellent level of service to customers under our group brands: Simply Hosting, Simply Cloud, Catalyst2, UKDedicated and GURU.
Working in a flexible environment providing sales & billing support to our customers you will be answering a range of queries, whilst always looking for additional sales opportunities.
In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.
Key responsibilities
• Provide admin support to the account management team for customer sales & billing issues.
• Resolve incoming sales and billing-related enquiries.
• Dealing with New customers & cancellation requests via follow-up emails.
• Engaging with current customers via: Outbound calls, LiveChat, Tickets.
Skills & Experience
• Awareness of website, hosting domains and technology in general.
• Previous customer care or technical support experience within an IT/Web based/technical environment will be helpful, but not essential.
• Knowledge of Microsoft Word, Excel, and Outlook.
