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Job Purpose
Intercontinental Exchange is seeking a motivated, results-oriented IT Support Analyst to be part of a global team responsible for supporting and advancing our global corporate computing environment. ICE’s EUC (End User Computing) group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company as a whole. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills.
ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange. EUC plays a part in helping all teams do their jobs better, and we collaborate with our technology leaders as they transform the world’s financial markets. An IT Support Analyst works with smart, driven colleagues, helping power our people to productivity.
Responsibilities
- Desktop Support – Providing hardware, software, network, and server support for mostly Windows and some Mac devices
- Support Ticket Management – Managing EUC queue
- Hardware and Software Deployment – Desktop and laptop imaging and software deployment, in addition to VOIP phone deployment
- AD and Exchange Provisioning – Maintaining users, groups, and DLs
- File and Print Server Management – Provisioning and troubleshooting
- Mobile Device Support – Managing Apple, Android, and other mobile devices
- Purchasing – Managing the IT purchasing workflow
- Broker and Trading Floor Technology Support – New York-based EUC Analysts will support trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display support
Knowledge and Experience
- Effectively documents and publishes role and team responsibilities and repeatable processes
- Reports on local support queue statistics and ensures tickets are closed timely
- Improves processes and introduces superior technology
- Takes initiative to learn and perform EUC Engineer core duties
Desirable Skills and Experience
- College degree in Engineering, MIS, CIS, or related discipline
- Hands-on experience with Microsoft Active Directory and Windows desktop/server troubleshooting
- Familiarity with macOS
- Experience in an exchange, trading facility, or financial services
